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How To Order
Information We Collect
Payment Options
Shipping Prices and Ship Times
Sales Tax
Returns, Damages and Cancellations
Product Shelf Life
Lowest Price Guarantee
Copyright Notice
Privacy Policy
Q: How To Order How do I place an order? A: To place an order, click on the Add to Cart button next to each item. You can then check out or continue shopping and adding products to your cart. When checking out, you will have the option to create an account that will store your personal information, including your name, email and shipping address, so the next time you shop with us, all you will have to do is log into your account. Please see the information we collect selection below for further information. Q: Information We Collect What information is collected and why? A: The following personal information may be collected during the checkout process: First and Last Name, Address, City, State, Zip Used for billing and shipment purposes. E-Mail Address Used for order confirmations and shipment notifications. In some cases we will use this for questions concerning your order. Your e-mail address will NOT be added to our mailing list unless requested separately. E-mail addresses are kept private and NEVER sold to marketing or outside companies. Telephone Number Used for questions concerning your order and as backup for shipment companies in case of difficulty in finding your location. Credit Card Number For orders paid via Credit Card ONLY Credit card transactions are processed in real time through our secure server. Our staff will not have access to your full credit card number information as an implemented measure of security for our customers. Q: Payment Options What forms of payment do you accept? A: Visa, MasterCard, American Express, Discover, PayPal and eChecks Credit Cards are charged at time of order and will appears as River Street Gourmet on your statement. You can shop at River Street Gourmet with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. River Street Gourmet is registered with the Authorize.Net Verified Merchant Seal program. Q: Shipping Prices and Ship Times What does it cost to have my order shipped? How long will it take to receive my order? A: We ship to the 48 Contiguous United States (USA) Only. Our items are of a heavy nature and as a result, our shipping prices will be higher than your average internet market place. Our savings are instead listed in the price of the items we sell. If at ANY time the shipping charges are $1.00 or more lower than what you were charged at the time of sale, we will gladly refund the difference. Standard Shipping Rates (7-10 Business Day delivery) $0.01 - $25.00 --- $8.95 $25.01 - $50.00 --- $9.95 $50.01 - $75.00 --- $10.95 $75.01 - $100.00 --- $11.95 $100.01 - $150.00 --- $12.95 $150.01 - $200.00 --- $13.95 $200.01 - $250.00 --- $14.95 $250.01 and up --- $15.95 Orders are shipped within 2 business days of receipt of your order. Please allow 7-10 business days for delivery depending on your location. International orders, Hawaii and Alaska, and Express Orders, please call us to place your order at 877.769.8669 (877-SO-YUMMY) Q: Sales Tax Do you charge sales tax? A: 6.5% Sales Tax will be charged on all orders billed and/or shipped to Minnesota addresses. If you are an out of state shopper but shipping to a resident in Minnesota, you will be charged sales tax on the order. Q: Returns, Damages and Cancellations What is your policy for returns, damages or refunds? A: Returning Merchandise Due to the nature of our products being food, we cannot accept returns. ALL sales are final. Gift Certificates are non-returnable or redeemable for cash. Damages and Missing Merchandise You must NOTIFY us within 5 business days of delivery in order to receive a replacement or a credit on damaged merchandise. PLEASE save damaged product in original packing material and box for 5 days after notifying us of damages for transporation company to inspect if they wish too. Please notify us of any missing merchandise within 24 hours of receipt of your package. Refunds and Credits Refunds and store credits will be issued within 5 business days of notification of damaged goods or missing merchandise. Gift certificiates are non-refundable or redeemable for cash. Cancellations You have 24 hours to cancel your order. Please contact us as soon as you can as all orders are process within 2 business days. Q: Product Shelf Life How long are your mixes good for storage? A: Cheese items have a shelf life of 6 months. All other items are one year. PLEASE keep out of strong light, direct or indirect. Q: Lowest Price Guarantee What is your low price guarantee policy? A: We strive to bring you the LOWEST prices on our Gourmet selection. If within 30 days of your online purchase you find the identical product advertised nationally or on the Internet for less* by one of our competitors, we will refund you 110% of the difference! The item must be the identical product, including flavor, packaging, manufacturer, etc. Nationally advertised low prices found online must be printed out completely with proof of competitor's name and the offer's expiration date clearly visible. The price you wish us to match must be verifiable on the Internet or through a printed advertisement. The competitor's advertisement must be current. To receive a refund, mail a copy of the advertisement with the offer's expiration date visible, together with a copy of your invoice to: River Street Gourmet 8847 Pequaywan Lake Road Duluth, Mn 55803 Please allow 7-10 business days following your lowest price guarantee request for your refund to be processed. E-mail requests will not be accepted. We reserve the right to deny any low price guarantee on an item that is not in stock with a competitor or does not meet the criteria of our Lowest Price Guarantee Policy. *Valid on retail/original price of item only, not on shipping and/or handling charges. No close-outs, misprints, special buys, special promotions, or liquidations. Not valid items that have Free Shipping. Low Price adjustments are limited to one low price guarantee per item within the 30 day period. Q: Copyright Notice Can I use your images or design? A: ALL images and site design are copyrighted by River Street Gourmet. No image may be used without the express written permission of River Street Gourmet. Use of images or site design without prior permission may result in legal prosecution. Q: Privacy Policy What will you do with my private information after I place an order? A: All information collected during checkout or by other means will be used only by River Street Gourmet staff to process your order or deliver information. Your privacy is important to us and your information will NEVER be sold or used inappropriately. |
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